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FAQS

 
 
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Our most common questions answered... do you dare?

 
 

HOW MANY PEOPLE CAN PLAY?

Escape In The Towers is designed for 2 to 5 players.

 

IS THERE AN AGE LIMIT?

Players should be 16 or over. Children aged 12-16 are permitted to take part if accompanied by a parent, guardian or responsible adult aged 18+ and must be supervised at all times. It may be beneficial for younger players to enjoy the game with an adult to guide them along if they get stuck.

 

WHAT IS YOUR REFUND POLICY?

You can request a cancellation and refund for a full-priced booking up to 24 hours before it is due to start. Cancellations within 24 hours of a game’s start time are non-refundable.

 

IS IT SCARY?

Escape In The Towers is set within a real gaol (prison) built c1830. This gives it a natural eerie atmosphere but it is not designed to be scary. It does, however, feature darkness, loud noises, surprises and a crime & punishment theme that some people may find uncomfortable. There are no actors inside the room, just you and your team.

 

WHERE ARE YOU AND WHAT TIME SHOULD WE ARRIVE?

We are based at One Pound Lane where you will also find The Pound Bar & Kitchen and the Westgate Towers Museum & Viewpoint. Access is via The Pound, please arrive 10 minutes before your booking to use the WC etc so that you are ready to play. We will come and collect you from the lobby area.

 

HOW LONG DOES THE ESCAPE ROOM TAKE?

You have an hour to escape with your cohorts. Please arrive 10 minutes before your allotted time. The whole experience should take no longer than 1 hour 30 minutes which includes the briefing and debriefing.

 

DO YOU OFFER STUDENT DISCOUNT?

From time to time student discount codes will be available via your college or university. When booking, select Student Booking, pick either a 10am, 12pm, 2pm or 4pm game, Monday to Friday, and enter your code when prompted. All players will need to present valid student ID on arrival in order to participate.

 

ARE THERE ANY HEIGHT OR WEIGHT RESTRICTIONS?

People of most heights should be able to complete the game, please enquire if you have any specific requirements. There is no weight restriction but there is a small element of crawling on your hands and knees, but it's not a confined space.

 

WHAT SHOULD WE WEAR?

Wear comfortable clothing that you don’t mind getting dirty or potentially damaged. It is advised that clothes and shoes are well-fitting. Coats and accessories can be left with your host in the briefing room. 

 

CAN I BUY refreshments?

The Pound Bar & Kitchen set in the adjoining former gaoler's house and police station offers a fantastic selection of drinks, food and snacks which you can enjoy in one of the former police cells after your game!

 

CAN I DRINK ALCOHOL BEFORE MY BOOKING?

Your utmost care and attention is required to escape from the towers safely. Any players who arrive having consumed alcohol will be refused entry, in these circumstances refunds are not available.

WHAT IS AN ESCAPE ROOM?

Our escape room is set within the atmospheric cells of the former Canterbury city gaol built in c1830. You and your team have just 60 minutes to escape from Dr Wellington's Crime & Punishment Lab before you are trapped for eternity and face the fate of his many victims. The aim of the game is to escape from Dr Wellington's Crime & Punishment Lab by solving clues, puzzles and finding combinations and keys as you find yourself immersed in a truly unique and atmospheric setting. 

 

CAN I BOOK ON THE DAY?

You can book up to two hours before a free session is about to start. All bookings must be made and paid for online. You can add additional players to your team when you arrive for your booking by card payment only if you have last minute additions! 

 

CAN I PLAY IF I HAVE MEDICAL CONDITIONS?

The game is not suitable for people with limited mobility, people with sensory deficit, or people with other medical conditions that may be exacerbated by sudden noises, darkness, stress, fear, confined spaces or crawling.

 

IS IT SUITABLE FOR PEOPLE WITH HEART CONDITIONS?

Moderate pressure, suspense and sudden loud noises make this game unsuitable for people with heart conditions. If in doubt please check with your doctor.

 

HOW MUCH DOES IT COST?

It depends on how many players there are, it is cheaper per person the more players you have. All of our escape room sessions are private, so you will never have to share your slot with strangers.

 

 

IS THERE A WAIVER?

No, however all players play at their own risk and must follow the rules set out in the briefing.

 

ARE ESCAPE ROOMS DANGEROUS?

We have gone to every length to ensure our escape room is safe and fun to play in. However, this is a live action escape game and you will need to exercise all of the caution you would do in the real world. If you are careless or use force you may injure yourself or others. You play at your own risk. 

 

WHERE CAN I PARK THE CAR?

The nearest car park is Pound Lane. You can set up an online account to pay for your parking here: https://www.canterbury.gov.uk/ticketless

 

HOW DO I GET TO YOU BY TRAIN?

The nearest train station is Canterbury West, just a short walk away. A high speed train service is available, arriving from London St Pancras in 56 minutes.

 

IS THERE DISABLED ACCESS?

Unfortunately because of the restrictions of our heritage building the only access is via 4 flights of stairs. The width of the cell doorways within the attraction are also restricted because of their original size and listed status.

 

MY GROUP IS LARGER THAN 5 CAN YOU HELP?

Unfortunately 5 is the absolute maximum number of people our Escape Room can physically house because of the size of the original cells! If you'd like to split your group over 2 games, the rest of your group are welcome to use the facilities and enjoy refreshments in The Pound Bar & Kitchen on the ground floor while they wait! Please note that games starts every 2 hours because of the 15 minute briefing, 60 minute game, 15 minute debrief and 30 minute reset.

 

Please Note

  • Players should be 16 or over. Children aged 12-16 are permitted to take part if accompanied by a parent, guardian or responsible adult aged 18+ and must be supervised at all times.

  • You can request a cancellation and refund for a full-priced booking up to 24 hours before it is due to start. Cancellations within 24 hours of a game’s start time are unfortunately non-refundable due to the allocation of staff members.

  • You must arrive 15 minutes before your booking to use the WCs etc so that you are ready to play. If you are running late please let us know as soon as you can, unfortunately any late arrival could decrease your 60 minute game time as we have to be ready for the next booking which includes a half an hour reset of the game.

  • The Pound Bar & Kitchen is open until late for you to enjoy food and drinks before or after your game, perfect for enjoying sharing the highs and lows of your game in one of our original police cells afterwards!

  • Your utmost care and attention is required to escape from the towers safely. Any players who arrive having consumed alcohol will be refused entry, in these circumstances refunds are not available.

  • For further information please view our frequently asked questions

 

Recent Escape Artists (Or Victims)